How to Win Friends & Influence People by Dale Carnegie

I read this classic book 2 years ago, so I'm making a summary so I don't forget. The title is self explanatory and it deals with a broad spectrum from social to business etiquette.

Part 1: Fundamental Techniques in Handling People

• Don't critisize, condemn or complain
• Give honest and sincere appreciation
• Arouse in the other person an eager want

Part 2: Six Ways to Make People Like You

• Become genuinely interested in the other people
• Smile
• Remember peoples' names
• Be a good listener. Encourage others to talk about themselves
• Talk in terms of the other person's interests
• Make the other person feel important - and do it sincerely

Part 3: How to Win People to Your Way of Thinking

• The only way to get tge best if an argument is to avoid it
• Show respect for te other person's opinions. Never Say "You're wrong"
• If you're wrong, admit it quickly and emphatically
• Begin in a friendly way
• Get the other person saying "yes, yes" immediately
• Let the other person do a great deal of the talking
• Let the other person feel that the idea is his/hers
• Try honestly to see things from the other person's point of view
• Be sympathetic with the other person's ideas and desires
• Appeal to the nobler motives
• Dramatize your ideas
• Throw down a challenge

Part 4: How to Change People Without Giving Offence or Arousing Resentment 

• Begin with raise and honest appreciation
• Call attention to people's mistakes indirectly
• Talk about your own mistakes before critisizing the other person
• Ask questions instead of giving direct orders
• Let the other person save face
• Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise"
• Give the other person a fine reputation to live up to
• Use encouragement. Make the fault seem easy to correct
• Make the other person happy about doing the thing you suggest